Total Quality Management (2 days) - define Quality, define the Supply Chain concept, define responsibility, define the Cost of Quality concept, define the meaning of Corrective and Preventative action and the importance of Continuous Improvement.
 

8D problem solving (1 day) - a logical process to following when investigating and correcting problems and ensuring that they do not recur.
 

Basic quality tools (2 day) -
Introduce the concepts of Pareto analysis, Brainstorming, Cause and effect (fish bone), Recording Methods and Presenting & Understanding data

Failure Mode Effect Analysis F M E A (1 day) - define what problems could occur, the reason, the effect this could cause and identify measures to put in place to prevent this, before it costs you.

Statistical Process Control (2 day) - to establish if your manufacturing process is in control, allowing you to repeatedly produce product and predict when the process is drifting out of control, before it gets there, allowing actions to be taken to correct it. A tool to demonstrate continuous improvement and minimise the production of defective product.

Performing and understanding capability studies (1 day) - this technique allows you to determine if your process / product is or will ever be capable of producing goods to meet customer requirements.

Writing work instructions (1 day) - This course defines the different approaches to producing Meaningful / Valuable work instructions that can be followed and used by all. Process symbols and understanding process mapping - The new ISO9000 2000 standard concentrates heavily on "process" and promotes the use of process maps and flow charts. This course explains the theory behind it.
 

Internal auditing (2 days) - Internal auditing is mandatory as part of the ISO9000 (and most other) quality systems. This course defines how to audit; the records that are required and to action types that should be taken.
 

Change management (1 day) - Introducing a new system, technique, approach, concept is one of the
most difficult things to manage successfully. We will show you how to do this.
 

Benchmarking (1 day) - what is it? What can it achieve? How do I do it?